+612 9541 4199 enquiries@africasafarico.com.au
AUD
+612 9541 4199 enquiries@africasafarico.com.au

Terms & Conditions

All information and prices contained in the brochure and subsequent invoice are correct at time of printing. Changes may have occurred beyond our control due to a number of factors including currency fluctuations, tour content, standards of service, airfares and airline schedules. Please check with The Africa Safari Co. or your Travel Agent prior to finalizing your reservation and paying deposit to ensure all information you have is correct.

HOW TO BOOK
To confirm a reservation, The Africa Safari Co. requires a completed and signed booking form and a non-refundable deposit on file.

PAYMENTS
Deposits: 30% deposit at the time of booking. Some tours/safaris require a higher deposit to meet the Tour Operators booking conditions and this will reflect on your invoice if/when applicable.

Gorilla Safaris: Full payment for Gorilla Permits are required at time of booking. Gorilla Permits are non-changeable and non-refundable.

Final Payment: Full payment is due 90 days prior to departure. If a reservation is made within 90 days of travel, full payment will be required prior to confirmation.

CHANGE AND CANCELLATION FEES
Amendment/Transfer Fee: Should you wish to amend your reservation or transfer your reservation to a different departure date after deposit has been paid, you will need to notify us in writing. A minimum fee of $50 will apply for any changes plus any other fees levied from the Operators.

Late Booking Fee: A fee of $60 will be levied against any reservations made within 14 days of travel and full monies will be required before confirmation.

Minimum Stay Fees: A fee of $30 will be levied against any reservations which do not constitute a package such as overnight hotel bookings and car hire reservations. We will therefore not normally accept any reservations under 5 nights. Exceptions at our discretion.

CANCELLATIONS & REFUNDS
Should you need to cancel your reservation you will need to notify us in writing. Cancellation charges will take effect from the date of receipt of your written cancellation letter. All monies will be refunded less fees incurred as below:

  • 90 days prior to departure: Loss of deposit
  • 90 – 60 days prior to departure: 75% of booking
  • <60 days prior to departure: 100% of booking

The non-issuance of an invoice or the non-payment and/or non-receipt of a deposit will not exempt guests from these cancellation fees. Cancellation fees cannot be waived.

Be aware that some confirmed bookings are not refundable if cancelled, and also may not be transferable to another date or otherwise changed. Alternatively, a change may only be permissible subject to payment of an additional fee or charge. It is your responsibility to check if a booking is non-refundable or will incur charges for changing it before placing the booking.

Changes and cancellations of confirmed bookings may incur fees from Suppliers in addition to our service fees. Suppliers’ fees are outlined in their relevant terms and conditions.

Your entitlement to a refund for cancelled bookings is subject to the relevant Supplier’s terms and conditions. If you are entitled to a refund then, subject to the Supplier’s terms and conditions, we will arrange for it to be supplied to us on your behalf, unless we expressly agree with you otherwise.

If we are managing or arranging a refund for a cancelled booking on your behalf it will not be paid to you until the Supplier provides the refund to us, and we will not be liable for any delay on the part of the Supplier.

Please note we are entitled to charge a service fee for placing a booking, and we will remain entitled to this fee if you cancel the booking or the Supplier fails to provide you with the Product for any reason (other than our default), including in an event of Force Majeure. We will be entitled to deduct our service fee from any refund we receive on your behalf before refunding back to you.

INSURANCE
We strongly recommend that you are adequately insured for the duration of your travel. We suggest you purchase insurance when you pay your deposit. The Africa Safari Co. will not accept responsibility for loss of deposit or full payment, loss or damage to baggage and personal items including camera equipment, personal injury and illness, medical expenses and/or cancellation of your trip due to circumstances beyond our control.

SPECIAL NOTE
Should a tour/safari price increase after a deposit is received due to a circumstance beyond our control including currency fluctuation, airfare/fuel surcharge, any increases up until the date of departure are to be paid by the guest. If such increases are unacceptable, the guest may cancel their booking but are still liable to pay any cancellation charges imposed.

CONSUMER CLAIMS
Should you encounter any problems on your holiday, it is always best to try and resolve it directly with the Operator in Africa. If this is not possible and you wish to lodge a complaint, please do so in writing within 14 days of completing your Africa Safari Co. arrangements.

GOVERNMENT WARNINGS
It is our recommendation that all travellers thoroughly read the Australian Government Advisory website – www.smarttraveller.gov.au – enabling you to make well-informed decisions about whether, when and where to travel. The Africa Safari Co. does not accept liability for injury, damage, delay, loss or additional expenses incurred directly or indirectly from any events that may occur subsequent to any government warnings.

RESPONSIBILITY
Completion of our booking form is acknowledgment that you have read, understood, and accepted the Terms & Conditions. The Africa Safari Co. is not a hotelier, nor does it own any accommodation, coaches or aircrafts. The company does its best to ensure all services and hotels are satisfactory. All bookings with the company are subject to the T&C limitations of liability imposed by our operators. As some operators may limit or exclude liability in respect to death, personal injury, delay, loss and damage to baggage, passengers may be required to complete a release of indemnity form prior to commencing their arrangements. All tickets/vouchers are issued subject to the T&Cs under which our operators provide their services. The terms of your contract are those T&Cs under which other supplier provide their service. The Africa Safari Co. does not accept liability of whatever nature for the acts, omissions and/or default whether negligent or not of those coach operators, hotel companies, airlines or other persons providing services in connection with your tour.

The Africa Safari Co. does not accept liability for injury, damage, delay, loss or additional expenses incurred directly or indirectly due to events beyond our physical control including war, civil unrest, acts of God, unusually severe weather, Force Majeure, acts of Government/authorities, accidents to or failure of machinery and equipment.

LIABILITY
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control, an event of Force Majeure affecting you, us or a Supplier or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). In particular, we disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). Without limitation of the disclaimer of liability in the previous paragraph, any obligation we have to you will be suspended during the time and to the extent that we are prevented from, or delayed in, complying with that obligation by an event of Force Majeure. Your rights with respect to a confirmed booking affected by an event of Force Majeure will be subject to the terms and conditions of the relevant Supplier.

SUMMARY OF OBLIGATIONS
Before making a booking, it is important that you meet the following requirements:

  • You are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
  • You have read our terms and conditions and if booking for third parties warrant that you have their authority to do so and have conveyed these terms and conditions to them. You agree to indemnify us and the Supplier against any claims from third parties who have not in fact been properly informed.
  • You have read the terms and conditions of any applicable Suppliers and agree to be bound by those.
  • You are responsible for checking the accuracy of all documents provided to you.
  • You are responsible for confirming departure times of any booked services at least 24 hours prior to travel.
  • You warrant and acknowledge that you have accessed the Smartraveller website for any specific information in relation to your intended destination.
  • You accept that passport, visas and other required identification documents are your responsibility.

“Force Majeure” means an act of God, peril of the sea, accident of navigation, war (including civil war), sabotage, riot, insurrection, civil commotion, coup d’état, national emergency, martial law, fire (including wildfire), explosion, lightning, flood, tsunami, cyclone, hurricane, tornado or other major weather event, earthquake, landslide, volcanic eruption or other natural catastrophe, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, radiation or radioactive contamination, national strike or other major lack of availability of labour, raw materials or energy beyond the control of the affected party. For the avoidance of doubt, the inability of a party to make a profit or avoid a financial loss, changes in market prices or conditions, or a party’s inability to perform its obligations due to insufficiency of finance does not in itself constitute Force Majeure.

ILLNESS/COVID/VACCINATION STATUS
If due to any illness, suspected illness or failure to satisfy any required tests (such as a PCR or rapid antigen test in relation to Covid-19) or vaccination requirements: an airline or other common carrier refuses you carriage; a hotel or vessel refuses to accommodate you; or we or our suppliers (acting reasonably) exclude you from a trip and you are consequently prevented from commencing or continuing your trip, then: if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your own cost. You must ensure adequate Travel Insurance is in place. We will not be liable to refund the cost of your trip (or any part of it) if you have not commenced your trip then we regret we will not be in a position to provide such assistance. We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking.

We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances.

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